How we handle your data

Version of 24 September 2026 · [Company Legal Name] FZE

A plain-English guide for busy store owners. It explains what Store Radar reads, what it does with it, and how you stay in control. The full legal details are in our Privacy Policy. Last updated: 24 September 2026.

The short version

• We only read. We never change anything in your store or your ad accounts.
• All the number crunching happens on our own server.
• The AI only helps with wording, and never sees your customers' names, emails or phone numbers.
• Customer details are encrypted, and delivery addresses are deleted a few days after the order.
• You can leave and delete everything at any time.

Your store

We connect to Shopify or WooCommerce with read-only access. We set up the connection for you. We read your orders and order lines, products and variants, stock levels, product costs if you record them, discount codes, refunds and their notes, and order notes.

We also read customer names, emails and phone numbers, shipping addresses of recent orders that are not yet delivered, unfinished checkouts (Shopify only), where each order came from (first and last visit source and campaign tags), and your blog article titles and dates, so we can suggest new topics.

Google, Meta and SEO data (optional)

If you give access, we read Google Analytics 4 (Viewer access), Google Search Console (Restricted access), Google Ads (read-only, through our manager account) and Meta Ads (read-only, as a partner).

For search data we use DataForSEO. We send it search keywords and your public website address. Never customer data.

If you list competitors, we read their public catalogue pages. Only public information.

The journey tracker (optional)

You can add a small script to your store to see how shoppers move through it. It sends only anonymous steps: the page path, the step name and the type of device. The IP address is turned into a salted hash that changes every day. No names, emails, phone numbers or cookies. It is rate limited, and the data is kept for 45 days.

What the AI sees, and what it does not

We use Anthropic (maker of Claude) only to write the wording of reports, cards and answers. The numbers are worked out on our server first.

Before any text leaves our server, we remove customer names, emails and phone numbers. The AI never receives customer names.

Questions in the paid "Ask me" box go through the AI in the same way, with personal data removed.

You can turn the AI off. Store Radar then uses built-in text.

Market insights

We combine anonymous totals from all stores to show trends, so you can see how you compare. No names, customers, products or store names are ever included. A figure is shown only when at least 10 stores of the same type contribute, and no single store can dominate it.

You can opt out in Settings. It is "give to get": if you opt out, you do not receive market insights either.

Emails, WhatsApp and your team

We email you daily and weekly reports, plus instant alerts. If you like, we prepare WhatsApp links. You open them and send the message yourself. We never send WhatsApp messages for you.

If a customer asks not to be contacted, mark them "do not contact" in the app.

How long we keep things

• Delivery addresses: a few days after the order.
• Journey data: 45 days.
• Everything else: while your account is active, until you ask us to delete it.

Who can see what

• You, the owner, see everything in your account.
• Workers see only the tasks you assign to them, through their private link.
• Our support team can access your account when needed to help you or fix a problem. Every support access is logged.
• We record sign-ins and which pages and buttons are used, to improve the service and help you when you need support.

How to leave

Press the delete button in the app, or email privacy@yourdomain.com. We disconnect your store and other services and delete all your data from Store Radar in one step. We keep only billing records the law requires.

What changed

• 24 Sep 2026: First version of these pages.